Seller Information

Shipping Policies
We only use registered airmail
Please have in mind that the shipping costs include the significant tax and the fees that we have to pay for each transaction. The tax and the fees are added to the net postage cost. For further info about the tax and the fees, please contact us.
The shipping costs are valid for packages up to 2 kilos (packages up to 2 kilos are posted through letter shipping). A package up to 2 kilos can hold 7-8 records max. If records ordered + packing material is over 2 kilos, package must be shipped through parcel shipping. In this case you will be contacted and asked to pay for parcel shipping cost.
We cannot be held responsible for postal damages like creased cover corners. Lps are sent in cardboard and not metallic packages. If this is not ok for you, please do not buy.
Please note that double records count as two regarding shipping weight, triple as three etc.
For expensive items or orders we reserve the right to require insured shipping cost from the buyer. This means that the item(s) will have to be insured for full value. When a package is sent through insured shipping to a non-EU country there is a big possibility that buyer will have to pay customs expenses.
Sometimes an item is proven to be heavier than believed. This is not usual but it can happen, especially with gatefold 60s US pressings or reissues of labels such as Shadoks, Akarma, World In Sound and others (that release albums in heavy cardboard covers and heavy vinyl). If an item + packaging is heavier than postage indicated by the customer and the postage cost exceeds the marked method, you will be notified by email for the extra postage. If you refuse to cover it, the order will have to be cancelled.
We reserve the right to cancel any order that postage needed is more expensive than product(s) price.
We can only ship to a verified paypal address. For this any paypal payment needs to include a correct and verified shipping address and receiver's name or we reserve the right to refund deducting any paypal refund fee (that is 4 to 7% of payment). If there is any difference between the address listed on musicstack and the paypal address, item(s) will have to be shipped to the paypal address. If a paypal payment needs to be refunded without the refund being our responsibility, the refund fee that is charged by paypal will be deducted from the refunded payment.
For shipments to Brazil and Canada there is a big possibility for uncontrollable and big delay for delivery. If you want us to ship to any of these countries, please have in mind that we cannot accept responsibility for delay or damage.
Finally we will only send a package to a full and real name. We will not send to small names, nicknames, initials or anything else than a real full name.
Payment Policy
We accept paypal (with an exception for orders from Greece), bank transfer (recommended only for eurozone countries) and cash (euros only) in registered letter. We only accept euros. If you send payment in another currency, we reserve the right not to accept payment and cancel the order. In this case any refund cost will be paid from the amount you sent. For bank transfer payments, if we do not receive the exact amount asked, the order will not be procceded.

Shipping Costs

European Union countries (except of Canary Islands Spain and some european postal codes that are considered as remote areas): Registered airmail:
Up to 200 grams (usually 1 cd / 7''): 12.00 euros
Up to 500 grams (usually 1 lp / 12''): 17.75 euros
Up to 1 kg (usually 2 or 3 lps / 12''): 21.50 euros
Up to 2 kgs (usually 4 to 8 lps / 12''): 28.00 euros
United Kingdom: Registered airmail:
Up to 200 grams (usually 1 cd / 7''): 12.00 euros
Up to 500 grams (usually 1 lp / 12''): 17.75 euros
Up to 1 kg (usually 2 or 3 lps / 12''): 28.00 euros
Up to 2 kgs (usually 4 to 8 lps / 12''): 33.00 euros
USA / Rest of World: Registered airmail:
Up to 200 grams (usually 1 cd / 7''): 12.50 euros
Up to 500 grams (usually 1 lp / 12'') : 19.00 euros
Up to 1 kg (usually 2 or 3 lps / 12''): 29.00 euros
Up to 2 kgs (usually 4 to 8 lps / 12''): 40.00 euros
Greece: Registered shipping (ELTA courier):
Up to 2 kgs (usually 1 to 6 lps / 12''): 5.50 euros

Grading

VINYL GRADING
SS : Still Sealed
M-: Mint Minus : Record is not sealed but is new or played once. Please note that we do not use this grade for records that are used to our knowledge, even if flawless.
EX+: Excellent Plus : This category is for used records that are flawless and like new. Covers of this grade are like new.
EX : Excellent : Record might have clear surface or might have some small marks (paper scuffs or other marks) that are not audible. In this category and a step down we also use EX- : Excellent Minus: Record has marks (paper scuffs or finger marks) that do not affect the sound quality or produce very little (almost insignificant) lessening to it. Covers of this grade are near Excellent but with a small defect (sometimes barely detectable).
VG+: Very Good Plus : Record is slightly mishandled and displays generally light signs of handling and playing with a relatively small change in sound quality. Some crackling is acceptable for this grade. VG++ and VG+++ are intermediate grades between Excellent and Very Good Plus. Cover shows some wear (ringwear or seam split or a small sticker damage) but the whole is descent.
VG : Very Good : Record is mishandled and has more imperfections than the above grading. It may crackle, pop or make other annoying noises, but only occasionally, never continuously, and not louder than the music being listened to. Cover has normal wear and tear.
G: Good : Record is very mishandled and might have continuous low level crackles, pops, etc., but not so loud as to make the music completely unlistenable or unenjoyable to the casual listener. Cover has more than normal wear and tear.
Please note that we will try to describe in item description unusual defects like writing, stamps etc. If you feel though you want a more detailed description than the one given, please contact us.
CD Grading
M-: Mint Minus: Cd is new or played once and looks like new.
EX: Excellent : CD is pretty close to new condition. Inserts also. In this category and a step down we also use EX- : Excellent Minus: Cd has small visual defect (maybe small scuff).
VG+: Very Good Plus : CDs of this grade show scuffs that do not affect play. Inserts are descent but have some kind of defect. VG++ and VG+++ are intermediate grades between Excellent and Very Good Plus.
VG: Very Good: CD shows many scuffs and/or wear. We usually test those cds for playback problems. Inserts have visible damage which is usually described in description.
Please note that we do not grade replacable plastic cases so they might have some wear or be like new. Broken or heavily damaged cases are replaced with new ones.

Return Policy

Returns are only accepted for wrong item(s) delivery. In this case we refund item(s) value + shipping costs. All returns must be authorized. Unauthorized returns are not acceptable.
For return of item(s), we will refund product(s) value and not shipping costs, under the condition that the item(s) are received in the same condition that we sent them to the customer. Buyer will have to send records back and refund will be sent upon arrival of item(s). Also returning cost is buyer's responsibility.
Refunds also will be given in case of postal loss but only when items are sent registered and to the maximum of the compensation that the greek post office gives for registered shipping. Please note that we are not responsible for lost or damaged packages not sent registered or insured.
If your payment needs to be refunded and the reason that caused this is not our fault, the paypal fees will not be refunded (we don't keep them, paypal does keep them).