Conditions and Grading

VINYL
Our vinyl stock is generally in Excellent condition, all gradings on the site are shown in the format: sleeve first, item second (eg EX/VG), and our specific grading guidelines (based on the Record Collector Price Guide system) are as follows:
MINT/MINT
Unplayed - record, sleeve, inner sleeve and any inserts are all as new, and label has no spindle marks on the label.
EX/EX
Record has been played, but shows no audible or visible sign of wear; packaging may show signs of slight wear through general use.
VG/VG
A well-loved record - shows visible signs of use (such as surface marks or spindle marks on label) or audible signs (surface noise, slight stylus wear); sleeve may have some cover wear, but no serious damage.
G/G
A well-worn record - visible and audible scratches, label wear, and noticeable damage to the sleeve (split seams, creasing, tears due to sticker removal etc.).

Payment Methods Accepted

Visa, Mastercard, Solo, Switch, Maestro, Delta, Electron, PayPal, Personal Check (Pounds Sterling), Certified Check (Pounds Sterling)

Shipping Costs AVAILABILITY All stock shown is also available in our busy shop as well as on Discogs, so there may be times when items have sold elsewhere before being removed from our inventory. In these rare instances, we shall endeavour to let you know, and refund your payment as soon as possible. We try to maintain the accuracy of the stock list, but cannot always 100% guarantee availability of items ordered. Please bear this in mind when ordering from us. Brand new stock may have been opened as we are a retail shop and sleeves have to go out in the racks. WEEKENDS: Our mail order department is not always staffed at the weekend, so there may be a short delay in confirming your orders or answering any questions you have. Thanks for your patience. QUESTIONS: Please note that we are a busy independent shop and do not always have time to play individual records, take photographs of sleeves etc. We take grading very seriously and stand by our gradings, but there are not enough hours in the day to respond to every detailed question, especially for cheaper or in demand items. SHIPPING / COLLECTION: We ship via Royal Mail, however overseas parcels over 2kg will need to be shipped via a courier. This may well cost more than the amount you are charged, so if this is the case, we will contact you to arrange any extra payment due. We always remove records from unsealed 12"/LP sleeves before packing to avoid seam splits, however if you are ordering brand new stock that may be sealed, and you would like us to open the cellophane so we can ship the records outside the sleeve, please add a note to your order. UNITED KINGDOM: 1-6 12"/LPs Royal Mail 24 Signed For £6.75 7+ (2kg+) 12" / LPs Special Delivery £18.00 1-2 7" Royal Mail 24 - £3.00 3-5 7" Royal Mail 24 - £4.00 6+ 7" Royal Mail 24 Signed For - £6.75 1-2 CD Royal Mail 24 - £3.00 3-5 CD Royal Mail 24 - £4.00 6+ 7" Royal Mail 24 Signed For - £6.75 EUROPEAN UNION: 12"/LP - £12.00 Royal Mail International Tracked. Each additional item £2.00 extra. 7" - £5.00 Royal Mail Airmail (No Tracking). Each additional item £1.50 extra. CD - £5.00 Royal Mail Airmail (No Tracking). Each additional item £1.50 extra. CD / 7" Royal Mail International Tracked £9.00. Each additional item £1.50 extra. UNITED STATES: 12"/LP - £19.00 Royal Mail International Tracked. Each additional item £3.00 extra. 7" - £6.50 Royal Mail Airmail (No Tracking). Each additional item £3.00 extra. CD - £6.50 Royal Mail Airmail (No Tracking). Each additional item £3.00 extra. CD / 7" Royal Mail International Tracked £11.50. Each additional item £3.00 extra. NON-EU / REST OF THE WORLD: 12"/LP - £17.00 Royal Mail International Tracked. Each additional item £5.00 extra. 7" - £6.50 Royal Mail Airmail (No Tracking). Each additional item £2.00 extra. CD - £6.50 Royal Mail Airmail (No Tracking). Each additional item £2.00 extra. CD / 7" Royal Mail International Tracked £12.50. Each additional item £2.00 extra.

Return Policy

Incorrect or Faulty items
If you have received items that you are unhappy with, or that prove to be faulty, you can return them to us and we will make every effort to replace them for you. If a replacement cannot be offered, we will refund your credit/debit card. Alternatively you can choose to have a replacement item to the same value. Please return the item(s) with your original invoice and make clear which item(s) you are unhappy with. Also, please indicate your preferred refund method. Please post to:
Vinyl Exchange
Customer Returns
Mail Order Department
18 Oldham Street
Manchester
M1 1JN
UK
If you wish to contact us you can email or telephone 0161 236 1613
Damaged items
If the damage is limited to standard cases, please email us with details of the damaged cases and we can send replacements out to you.