Seller Information

All except the largest orders are sent out quickly, usually within 24 hours. Each record is cleaned and graded before it is listed for sale. Our
listings are detailed and accurate so you can be sure the item you receive matches the item you purchased. Our grading is very conservative.
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Contact Information:
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Please contact us through the musicstack system. We appreciate your
business!

Shipping Costs

USA USPS MEDIA MAIL (4-10 DAYS) SPECIAL: SHIP UP TO 3 12" FOR $4.99, 50 CENTS EACH ADDITIONAL
USA USPS PRIORITY MAIL W/DC (2-3 DAYS) GET A QUOTE
USA USPS EXPRESS MAIL W/DC (2-3 DAYS) GET A QUOTE
CANADA / GERMANY / FRANCE ECONOMY PACKET W/TRACKING $14.99, THEN $3 EACH 12" *MAX 7 ITEMS
AUSTRALIA / NZ ECONOMY PACKET W/TRACKING $19.99, THEN $6 EACH 12" *MAX 7 ITEMS
INTERNATIONAL ECONOMY PACKET W/TRACKING $17.99, THEN $4 EACH 12" *MAX 7 ITEMS
INTERNATIONAL PRIORITY SELECT $15.99, THEN $6 EACH 12" *MAX 7 ITEMS
WORLDWIDE FIRST CLASS(10-14 DAYS) GET A QUOTE *MAX 7 ITEMS
WORLDWIDE PRIORITY MAIL (6-9 DAYS) GET A QUOTE
WORLDWIDE EXPRESS MAIL (2-3 DAYS) GET A QUOTE

Grading

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RECORD GRADING:
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Metrowax Records takes a serious approach to vinyl grading, and we base our grading system on the Goldmine Standard for
vinyl record grading. Our vinyl grading goals are simple: We want to be as detailed and conservative as possible, so that you
are happy with your purchase from us. We use an interpretation of the Goldmine Standard to grade each and every record that
we list for sale. We check for scuffs, scratches, warps, skips, stickers, writing and all other defects on the vinyl and the cover.
A grade is given to both, and any notables are listed in comments. Records are strictly graded by the standards below and are
guaranteed to be in the condition described.
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Vinyl Record Grading:
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MINT (M) A record that has never been played and is perfect in every way.
Any still sealed record is assumed mint. Mint grades are seldom given, since it is so rare that items are without any visible flaw.
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NEAR MINT (M-) A record that has not been used, or shows very little evidence of use.
A near mint record may have one or two minor scratches or marks that are only found if examined closely. The vinyl will appear
clean and glossy, and will typically have been played only once or twice. Near mint vinyl will sound better than a CD
when played through a quality audio setup.
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EXCELLENT (EX or VG+) A record that shows a few minor signs of use.
Excellent grade vinyl typically has a few minor scratches or marks that can be seen on the surface. The vinyl appears mostly
clean and glossy, though it does show a little minor wear and tear. For many rare titles, excellent is the highest grade
available in the marketplace. Count on typically outstanding sound quality from the excellent grade, and look for minimal,
if any, audible clicks or pops.

NOTE: EX is equivalent to other sellers VG+ or VG++ grades.
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VERY GOOD (VG) A record that shows moderate signs of use, and has been played many times, but not abused.
A very good grade vinyl will have multiple scratches and scuffs all over the surface, but no severe marks. Very good copies have
been used a lot already, but they have plenty of life left. Record playback will be of decent quality overall, mostly
quite good, but may crackle, pop or hiss in spots. Audible problems will not recur continuously and will not be so distracting that
they are louder than the music.
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GOOD (G) A record that shows moderate to heavy signs of use, yet still is playable.
Vinyl that has a grade of good will have numerous scratches and scuffs, some severe, and they will appear all over the record
without much examination. Good copies have been used and maybe even abused a little. Audible pops and crackling is likely,
perhaps some background noise, but overall, the copy is still listenable and playable in most cases. Good records should
not skip and should play all the way through, despite a few audible problems.
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FAIR (F) A record that shows multiple signs of heavy use and abuse.
Fair is the lowest grade we sell (the only lower grade would be poor). Look for multiple scratches and scuffs, many severe,
appearing all over the record without examination. Fair copies will have background noise with crackling, popping and
hissing and other problems. Still should play through most parts OK, and should not skip too often. A filler copy until you can
find a better one.
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Vinyl Grading Notes:
-Vinyl is graded by eyesight first but is play tested in most cases.
-Records will play and will not have skips or other major problems unless noted.
-Everything we ship is cleaned and restored and any damaged inner sleeves are replaced.
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Types of Record Covers:
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There are four types of record covers in our database:
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FACTORY SLEEVE = A die-cut sleeve with logo or graphics pertaining to the record label that released the record.
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GENERIC SLEEVE = A plain black or white die-cut sleeve with no markings.
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ORIGINAL STICKER SLEEVE = A die-cut sleeve that has a graphical sticker stuck to it. This sticker will typically contain artist, track,
and album information and titles. Original sticker sleeves can be a generic sleeve or a factory sleeve underneath the affixed
sticker.
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PICTURE COVER = Picture covers are usually multi-colored, but sometimes they are black and white. Sometimes they are
gatefold covers, and can come on 12” singles or full length LPs.
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Other covers:
-Plastic sleeves will be noted in comments, but also as original sticker sleeves or factory sleeves in the cover type designation.
-Gatefold promo covers (not picture) are noted as original sticker sleeves, or factory sleeves.
-Die-cut picture covers are noted as DIE CUT PC in comments, and the cover type will usually be picture cover.
-Some covers look like original sticker sleeves, yet they are not affixed with a sticker. These are usually noted as factory sleeves.
-Any other unusual sleeve will be described in the comments or item description.
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Cover/Sleeve Grading:
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MINT (M) No visible wear on the cover or corners. The cover appears to be new.
The mint grade would only used for brand new items, and even a sealed item will have to be particularly sharp to achieve this grade.
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NEAR MINT (M-) A cover that appears nearly new, with very little, if any minor wear.
A near mint cover will be sharp and clean, glossy, be free of creases and ring wear, and will have really light, if any, corner and
edge wear. Normal shelf wear would likely knock the cover down from the near mint grade. This grade is not often given
to our used covers, since most covers will have at least little box and/or shelf wear.
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EXCELLENT (EX or VG+) A cover that has been used and handled some, but overall in decent shape.
Excellent covers may have slight corner, edge and ring wear, and may be a little discolored from wear or dirt. The cover could
have minor creases and marks, and normal shelf and/or box wear. Any defects seen will be relatively minor.
NOTE: EX is equivalent to other sellers VG+ or VG++ grades.
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VERY GOOD (VG) A cover that has been frequently handled and used quite a bit, but still shows mostly normal wear and tear.
A very good cover is still good for protection of the record in most cases. Shows moderate corner, edge and ring wear, and may be
creased, softened, or discolored from wear or dirt. Very good covers could have minor splits and/or water
damage, if noted in comments.
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GOOD (G) A cover that shows heavy wear and evidence of handling.
Covers graded good will have significant wear on the corners and edges, significant ring wear, and may be heavily creased,
soiled, water damaged, or split. Good covers are not usually very attractive, but still intact and should suffice for holding the record.
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FAIR (F) A cover that is falling apart and shows very heavy use and abuse.
The corners and edges of a fair cover will be well worn and rounded. The cover will most likely be heavily worn and tattered, and no
longer good for protection. Expect heavy creases, ring wear, water damage, and severe cover splits under
this grade. It’s basically falling apart at this point.
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Cover Grading Notes:
-Generic sleeves are always graded M- in our database, and they have no comments. You may receive a generic sleeve with your
purchase that is not technically near mint. Since a generic sleeve has no collectible value, we feel it is OK to save a tree
and send lightly used generic sleeves if we have them. Any generic sleeves that are heavily worn, damaged, or split will
not be sent to customers.
-If a record is supposed to come with a certain sleeve, and we state generic sleeve in the listing, it means we do not have
the original cover available and will be shipping the vinyl in a generic sleeve.
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Abbreviations used in Comments:
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Metrowax often notes the following terms in our listings as abbreviations:
-CC (Cut Corner) = One corner of the record’s cover is cut off. This is done to promotional items by the manufacturer.
-CO (Cutout) = Used when a notch is cut out of the cover. This is done to promotional items by the manufacturer.
-CS (Cover Split) = Used when at least one side of the cover has split open.
-CWD (Cover Water Damage) = Used when there is evidence of water damage that has affected the cover. These covers are
often defaced, where a section of the cover has been torn off. Covers with CWD also will appear wavy; not flat and straight.
Sometimes these covers will have mold on them.
-GOLD PS (Gold Promotional Stamp) = The cover is stamped “promotional copy” in gold ink on the front or back cover. This is done
to promotional items by the manufacturer. The record inside is not always a promotional copy; sometimes though
the cover is promo stamped, the record inside will be the same as the normal release.
-HP (Hole Punch) = Used when a hole has been punched through the cover. This is done to promotional items by the manufacturer.
-LS (Label Stamped) = The record label is ink stamped as a promotional item or with a DJ’s mark.
-LTD ED (Limited Edition) = Used to note a record that is a Limited Edition pressing.
-LWD (Label Water Damaged) = Used when there is evidence of water damage on the label. Usually shows up as a water stain, sometimes mold.
-OBC (On Back Cover) = Used to note various comments that are on the back cover.
-OFC (On Front Cover) = Used to note various comments that are on the front cover.
-OG (Original Pressing) = Used only when repressed and/or reissued copies are evident. This notes that the item for sale is an original pressing.
-PS (Promotional Stamp) = The cover is ink stamped as a promotional item from the manufacturer.
-RW (Ring Wear) = The cover shows evidence of ring wear. Ring wear will appear as a circular ring that surrounds the outside edge of the record inside.
-SS (Still Sealed) = Used when a record is still sealed in the original shrink wrap and never opened.
-SOC (Sticker On Cover) = Used when there are sticker(s) on the cover.
-SOL (Sticker On Label) = Used when there are sticker(s) present on the label of the record.
-TOC (Tape on Cover) = This is sometimes used when there is one or more pieces of tape on the cover.
-TP (Test Pressing) = Used when the item is a test pressing.
-WL (White Label) = Used when there is very little or no track information on the label. Most are indeed white, but other color labels with sparse information are noted WL as well.
-WOC (Writing On Cover) = Used when there is writing on the cover.
-WOL (Writing On Label) = Used when there is writing on the record label.
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Return Policy

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Refund/Return Policy
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Common reasons for returns, and what we do to try to avoid them:
"I ordered a record thinking it was a CD." We clearly state the media in each listing.
"I did not get the mix I was looking for." We provide a lot of detailed information on our listings to
help you decide on your purchase. If you have any specific questions pertaining to the release you are
buying, please contact us prior to purchasing it.
"The record I ordered was not in the expected condition." Please visit our grading page prior to ordering
from us to get an idea about our grading and some of the abbreviations we use. We grade very
conservatively and guarantee your items will be graded properly.
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Metrowax Records will only accept returns of merchandise sold under the following conditions:
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Timely communication:
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Upon receipt, examine your order. From the date of receiving your package, you have 7 days to make
contact with Metrowax support to request a return. In cases where the item is defective or damaged, or if
the item received was different then it was described, Metrowax will pay the cost of your return
shipping. For all other returns or refunds, the return shipping will be paid by the buyer. Items must be
returned in the same condition as sent. We suggest use of USPS delivery conformation service when sending
items back to us, since it protects the buyer from non-receipt of the item. Any credit given after 7 days
have passed will be solely under the discretion of Metrowax and will be in the form of merchandise credit
and not a cash refund. Please contact us immediately if you are not satisfied with your purchase. We are
here to help you resolve any issues.
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Defective or broken during shipping:
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If an item arrives broken, cracked, or severely warped due to damage during shipping, and is not noted in
the item description, we will refund or replace the item. We take many precautions to get you your order
safely, and we are highly committed to this goal. However careful we may be, some light damage to the
cover may be caused by the shipping process.
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Error in the listing or the record does not match the listing:
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If we misrepresent an item in any of our listings, we will offer a resolution in the form of store credit
or refund, depending on the situation, and at the sole discretion of Metrowax. You are expected to do
supporting research if needed to determine whether or not the release we are selling suits your needs.
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Processing error:
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If Metrowax makes any error while packing your order, and it is not the fault of the customer, we will
issue a refund or credit at our discretion. If the customer has ordered the wrong item by their actions
on the website, Metrowax will not be held responsible and will not refund or credit in this case.
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Please note:
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In all cases of a return, complaint, or dispute of any kind, we ask that you contact us prior to taking
adverse action. Unauthorized returns will not be accepted, and chargebacks and paypal claims are not tolerated as
a means to resolve your dispute. There is no need to proactively file a paypal claim just because your item is a week late.
Customers who do this are viewed as suspect and will likely be banned for just one instance. We cannot afford to have our
merchant credibility compromised by customers that are not communicative.
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Refunds:
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We accept returns for exchange or refund within 7 calendar days after delivery of the product. Items must
be in an unaltered and unused condition to obtain a refund. To obtain a refund, items must be returned
without showing signs of excessive wear or damage, and within 7 calendar days of the delivery date (after
7 days no returns are allowed). Refunds are contingent upon inspection of item(s) once we receive it.
We reserve the right to charge a 15% restocking fee for any cash returns. Customer is responsible for all
shipping costs if Metrowax is not at fault.
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Contact Information:
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Please contact us through the musicstack system. We check messages several times daily. Contact us if you
have any questions. We appreciate your business!