Seller Information

Hello & Welcome :)
Returns / Complaints – 100% No Quibble Money Back Guarantee
We want you to love your purchase but if for any reason there is a problem, we can work together to resolve it. We are friendly and fair and we will do our very best to resolve any problems. We strive for positive feedback and harmonious long term relationships but unfortunately, some buyers do give us the opportunity to resolve problems and prefer to leave Neutral/Negative feedback without any prior contact with us. Reasonable buyers will know that Neutral/Negative feedback should only be left as a last resort. In the unlikely event that there are any problems with your purchase please do not hesitate to contact us so we may resolve your complaint amicably.
It is important for us that our customers are happy with any purchase. We offer 100% peace of mind assurance with our NO QUESTIONS ASKED REFUND. We try to grade all listings as accurately as possible using discogs gradings VG = Noticeable groove wear etc but sometimes we may get this wrong. There is no attempt on our part to deceive or cheat anyone, we can all make mistakes and the vast majority of our customers are happy with the service that we provide as our ratings will attest. This peace of mind refund assures customers the confidence we have in our item grades.
Products are visually graded, it is simply not viable to play grade the quantity of records we have on offer. We will happily play grade any records that are £10+ if requested at the time of order. Please note by ordering products from us you are accepting these terms, if this is not acceptable to you please do not order as we will not entertain conversations after the event in terms of partial refunds for perceived overgradings.
Please note, we do NOT clean records or CD's that are under £10 in value. Likewise we do NOT grade jewel cases, As products come into us, we will simply ship them out to our customers. Cleaning is a very time consuming process that we cannot include with low value products. If this is not acceptable to you please do NOT order low value records from us. Likewise, items below £10 in value do not have the same level of attention in terms of data entry so omissions can be made in relation to notes regarding writing on labels / sleeves, stickers etc.
We often use abbreviations with our listings to speed up the listing process. This is a summary of these abbreviations.
The Media
NAC = Needs a clean
FH = Few hairlines
SM = Surface marks
SOL = Sticker(s) on label
WOL = Writing on label
The Sleeve
SOS = Sticker(s) on sleeve
WOS = Writing on sleeve
CTS = Creasing to sleeve
ST = Sleeve tear(s)
SU = Seams coming or unglued in full
EW = Edge wear to sleeve
RW = Ring wear to sleeve
CS = Company sleeve
OI = Original inner
WP = With poster
WI = With inserts
To return items to us simply return the item(s) within 7 days of receipt in same condition as we shipped them to you and in the original packaging including cardboard stiffeners and we guarantee we will refund 100% of the original purchase price. If you order multiple records from us and seek to partially return records the original postage sum will be proportionally refunded. We will NOT refund the postage costs if you did not ask for play grading prior to shipping or if the item(s) is below £10 in value. Buyers are responsible for the cost of delivering the item back to us. Details for how to return items are listed at the foot of these terms & the slip included within your purchase.
Please note we only deal with Discogs orders Monday & Friday, if you send a message and do not get a swift reply, we are not ignoring you :)
Please note we DO NOT SEND PHOTOS OF ITEMS.
FREE OFFER TERMS AND CONDITIONS:
We offer an incentive of buy 5 get cheapest item free. If you require this incentive please include this within your additional instructions at the time of order or this offer will become null & void.. The free item to be in the same format as per the original order, CD with CD order, 12" / LP with 12" / LP order etc. Buyer to pay additional shipping cost for the free item as detailed below. Please take into consideration varying prices for double, triple items etc to determine shipping costs. Please do not add the free item to your cart, just let us know which one you would like and we will add it as long as nobody else has bought it. Damaged cases will not be replaced on free CDs.
All items that we have listed on discogs are in stock.
We no longer accept payment via bank transfer as it is simply too messy and time consuming. Payment is generally expected within a few days of the order being placed. If you need longer to pay, we are usually happy to wait for longer than this as long as you keep us informed. Please let us know at the time of order when we can expect payment if it is not to be paid within 24 hours of the order being placed. If no payment or contact is received after a few days we will cancel the order and relist the item. Remember discogs (not us) automatically leaves negative feedback for users that do not pay.
Orders under £20 in value will generally be shipped using Royal Mail for which we obtain a proof of postage. Orders over £20 in value will be shipped via a tracked method for which we will provide further off. To track an item we have posted, please enter the tracking number we provide into https://www.royalmail.com/business/track-your-item or https://www.parcel2go.com/ to find out where in the delivery process your parcel is.
If you do not report to us an item has not been delivered within 28 days of shipping our shipping partners will not allow us to make a claim for non delivery. If you exceed this duration of time for notification we cannot make a claim on the insurance that we have paid for making an claim for non delivery null & void for your purchase.
If you have read and are in agreement with these terms, feel free to send the payment. This will speed up your delivery no end. We will then email to let you know we have dispatched. Should we not be able to fulfil your order, we will inform you and refund you ASAP. We can see no reason why this would take place, as we only list what we have to sell but, we mention this situation to offer our assurance that should we not be able to provide what you have ordered you will be refunded.
Please feel free to contact us with any questions, except those asking for pictures of course :)
We look forward to be being of service to you :)
POSTAGE
UK delivery time is usually 3-4 days, and 5-7 days if you are in Europe and 10 – 14 days for America and Rest of the world. In the unlikely event that you do not receive your order, please contact us and we will submit a claim and offer a refund to the sum insured. Please see postage details in relation to insurance cover. Please see details below relating to postage.
POSTAGE
UK delivery time is usually 3-4 days, and 5-7 days if you are in Europe and 10 – 14 days for America and Rest of the world. In the unlikely event that you do not receive your order, please contact us and we will submit a claim and offer a refund to the sum insured.
ITEMS RETURNS PROCEDURE
If you wish to return items purchased from us, please fill out this form below and forward it to us via our profile page on dicogs where it states 'Contact Seller'.
Customer name : ____________________________________________
Order number : ____________________________________________
Date goods received on : ____________________________________________
Customer address & postcode : ____________________________________________
Customer email : ____________________________________________
Customer telephone number : ____________________________________________
If payment made via paypal, paypal address : ____________________________________________
If payment made via bank tranfer :
Account name : _______________________
Account number : _______________________
Sort code : _______________________
Bank name : _______________________
Once we have approved these returns we will provide to you the return mailing address.
Any goods purchased from us that you seek to return need to be sent within 7 days of receipt and the associated costs will be at the buyers expense.
Note the business owner has several business'es and as such frequently travels. Refunds will be processed as and when he has internet access and is not between flights or hotels. Please be patient but this generally happens within a week or goods being back in our possession, NOT when they are delivered to our return address as this is the post office we use that we go to twice a week.
On the outside of the packaging of the returned item(s) please place your name and order number for speed of processing. Within the package please place a printed copy of the returns request and authorisation. Goods returned to us that do NOT follow this procedure will NOT be credited. Please help us to help you. Thank you :)

Shipping Costs

shipping determined at time of shipping as it changes constantly.

Grading

Mint (M)
Absolutely perfect in every way. Certainly never been played, possibly even still sealed. Should be used sparingly as a grade, if at all.
Near Mint (NM or M-)
A nearly perfect record. A NM- record has more than likely never been played, and the vinyl will play perfectly, with no imperfections during playback. Many dealers won't give a grade higher than this implying (perhaps correctly) that no record is ever truly perfect. The record should show no obvious signs of wear. A 45 RPM or EP sleeve should have no more than the most minor defects, such as any sign of slight handling. An LP cover should have no creases, folds, seam splits, cut-out holes, or other noticeable similar defects. The same should be true of any other inserts, such as posters, lyric sleeves, etc.
Very Good Plus (VG+)
A Very Good Plus record will show some signs that it was played and otherwise handled by a previous owner who took good care of it. Defects should be more of a cosmetic nature, not affecting the actual playback as a whole. Record surfaces may show some signs of wear and may have slight scuffs or very light scratches that don't affect one's listening experiences. Slight warps that do not affect the sound are "OK". The label may have some ring wear or discoloration, but it should be barely noticeable. Spindle marks may be present. Picture sleeves and inner sleeves will have some slight wear, slightly turned-up corners, or a slight seam split. An LP cover may have slight signs of wear, and may be marred by a cut-out hole, indentation, or cut corner. In general, if not for a couple of minor things wrong with it, this would be Near Mint.
Very Good (VG)
Many of the defects found in a VG+ record will be more pronounced in a VG disc. Surface noise will be evident upon playing, especially in soft passages and during a song's intro and fade, but will not overpower the music otherwise. Groove wear will start to be noticeable, as with light scratches (deep enough to feel with a fingernail) that will affect the sound. Labels may be marred by writing, or have tape or stickers (or their residue) attached. The same will be true of picture sleeves or LP covers. However, it will not have all of these problems at the same time. Goldmine price guides with more than one price will list Very Good as the lowest price.
Good (G), Good Plus (G+)
A record in Good or Good Plus condition can be played through without skipping. But it will have significant surface noise, scratches, and visible groove wear. A cover or sleeve will have seam splits, especially at the bottom or on the spine. Tape, writing, ring wear, or other defects will be present. While the record will be playable without skipping, noticeable surface noise and "ticks" will almost certainly accompany the playback.
Poor (P), Fair (F)
The record is cracked, badly warped, and won't play through without skipping or repeating. The picture sleeve is water damaged, split on all three seams and heavily marred by wear and writing. The LP cover barely keeps the LP inside it. Inner sleeves are fully split, crinkled, and written upon.
Standard Jewel Cases: Standard Jewel Cases are not graded as they are replaceable.
Generic
The term "generic" refers to a type of sleeve that is not specific to the release. A generic sleeve is either a plain sleeve or a company sleeve with standard company artwork. A sleeve that is graded as "generic" needs no further grading, as a generic sleeve generally adds little value to the item and can be easily replaced. Sellers can further specify a generic sleeve's condition in the “Item condition comment” field if needed. A seller can also note if the sleeve is a company sleeve in the “Item condition comment” field.

Return Policy

Returns / Complaints – 100% No Quibble Money Back Guarantee
We want you to love your purchase but if for any reason there is a problem, we can work together to resolve it. We are friendly and fair and we will do our very best to resolve any problems. We strive for positive feedback and harmonious long term relationships but unfortunately, some buyers do give us the opportunity to resolve problems and prefer to leave Neutral/Negative feedback without any prior contact with us. Reasonable buyers will know that Neutral/Negative feedback should only be left as a last resort.
It is important for us that our customers are happy with any purchase. We offer 100% peace of mind assurance with our NO QUESTIONS ASKED REFUND. We try to grade all listings as accurately as possible using discogs gradings VG = Noticeable groove wear etc but sometimes we may get this wrong. There is no attempt on our part to deceive or cheat anyone, we can all make mistakes and the vast majority of our customers are happy with the service that we provide as our ratings will attest. This peace of mind refund assures customers the confidence we have in our item grades.
This returns policy is exactly in line with those of paypal for your peace of mind.
To return items to us simply return the item(s) within 7 days of receipt in same condition as we shipped them to you and in the original packaging including cardboard stiffeners and we guarantee we will refund 100% of the original purchase price. We will NOT refund the postage costs if you did not ask for play grading prior to shipping or if the item(s) is below £10 in value. Buyers are responsible for the cost of delivering the item back to us. Details for how to return items are contained on the slip included within your purchase.
If you do not report to us an item has not been delivered within 28 days of shipping our shipping partners will not allow us to make a claim for non delivery. If you exceed this duration of time for notification we cannot make a claim on the insurance that we have paid for making an claim for non delivery null & void for your purchase.