Seller Information

We are open hours are Monday to Friday, 10am to 6pm (excluding Bank Holidays).
We are unable to process your order until your payment has been received or your payment card has been authorised.
By submitting your order, you are offering to buy the goods, and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request, please also see our privacy policy page.
We never debit your payment card for items not in stock and your card is only charged when your order is ready for despatch. This does not extend to payments sent via PayPal, bank transfer, cheque, cash and postal order due to their nature. No goods or title of the goods shall pass from us to the customer until payment has been received in full.
Customers are responsible for the suitability of the goods they are purchasing. If any product supplied is not used for its intended purpose, subjected to abuse or unreasonable usage it may void the warranty on the goods.
Customers may use our currency converter as an estimate only. Please contact your bank, PayPal or your card issuer for their exact exchange rate and/or any other charges.
We do not reserve any items at any time as it is unfair to other customers.
We make every effort to ensure the vinyl, CDs and hardware products we supply are of the highest quality, reach you in good condition, and are delivered promptly.
All hardware products are brand new, unless clearly stated.
If for any reason you are unhappy with your purchase, or the service you have received from us, please use our contact us page.
Orders placed over the Internet can only be processed in pounds sterling.
We reserve the right to cancel any order if we suspect it may be fraudulent.
Availability Of Goods
We go to great lengths to ensure that everything shown to be in stock on our website is actually in stock. However, due to the nature of our business, dealing in a huge selection of records it is inevitable that some of our vinyl can go out of stock very quickly. We stock over 1,000,000 items and sadly it is impossible to keep all items in stock all the time.
All items are sold on a first come, first served basis so that all customers are treated fairly. Unlike most of our competitors our website is updated every minute or sooner with the latest products and stock availability.
In the unlikely event that a part of your order is out of stock when we are picking it out, we will ship everything that is in stock.
In the unlikely event that an ordered hardware product is out of stock, a carefully selected upgrade or replacement may be offered or perhaps sent if we think this will be beneficial to you. If an ordered hardware product is not in stock and no suitable alternative is available at the time of picking, or we do not think a replacement will be beneficial to you, your order will be dealt with as per the terms regarding back orders.

Cancellations
You may cancel any order before it has been shipped. Once your order has been shipped, our returns policy will come into affect. More information on our returns policy can be found here. Regardless of how you contact us, for your order to be officially cancelled you must receive confirmation of the cancellation in writing from us.
Prices
We reserve the right to amend our prices without prior notice. All customers with outstanding orders will be notified of any change in prices before their order is charged and despatched.
All orders are accepted subject to availability of stock at the time of picking the order.
Prices are correct at the time of publication or upload to our website.
We are not obliged to supply goods to you until we have confirmed acceptance of your order. The acknowledgement email you may receive does not constitute order confirmation, or acceptance.
Distant Selling: Year 2000 Regulations
This regulation only covers countries that are member states of the EU. If you are ordering from a member state of the EU other than the UK please check you countries regulations on Distance Selling as this may vary. If you are ordering from a country that is outside of the member states of the EU this regulation is not applicable, but we will do our best to adhere to these guidelines.
You have the right to return any item ordered via this website for no reason and without penalty for a refund. This excludes consumables, worn items (e.g. stylus) and recordable media (e.g. reading material & music). For more details, please also refer to our returns policy page.

Shipping Costs

1 Record shipped to UK (Estimated 1-3 working days delivery) - £3.49
2 or more records (or 2x12") shipped to UK (Estimated 1-3 working days delivery) - £4.49
Shipping prices to Europe (Estimated 4-6 working days delivery) for 1 vinyl start at - £3.99
Shipping prices 2 - 10 records to Europe (Estimated 4-6 working days delivery) start at - £5.39
Shipping prices Worldwide (Estimated 4-7 working days delivery) for 1 vinyl start at - £6.49
Shipping prices 2 - 10 records Worldwide (Estimated 4-7 working days delivery) start at - £8.48

Grading

Vinyl Records & CDs
Due to the nature of second hand records and CDs, some items may contain wear, such as surface scratches or less than brand new covers. However, this should not affect the playability of the record.
All vinyl records and CDs are a mixture of new stock and second-hand but all are fully guaranteed.
Please note, we do not grade the condition of sleeves. Our grading system is an indication of the vinyl only.

Return Policy

Vinyl & CDs
In addition to your statutory rights, we will allow you to return any vinyl or CD purchased from us for an exchange or credit note. Any credit will be for the cost of the item only (excluding shipping). You have 7 days to notify us, this 7 day period begins the day subsequent to delivery. However, before returning any item, please read through the following terms and exceptions.

Returns Procedure
Prior to returning any order for any reason, you must contact our returns department either by phone - 0121 622 3269 or by email - [email protected].
It is important that your order be returned in the original manufacturers packaging complete with any accessories, manuals or other documentation. Failure to do so may affect how we deal with your item on return or affect your rights.
We advise purchasing adequate shipping insurance cover when returning any item as the item is your responsibility until we sign for / take delivery of it.
International customers sending items back to us must declare their parcels as ‘returned items’. This is to avoid confusion at customs and avoid unnecessary customs fees.
If a returned item is as described, not faulty and was undamaged on arrival with the customer, Hard To Find Records will not cover any costs involved (e.g. returns postage or manufacturer inspection fee).
We may reject items that have been damaged during assembly.
Any return not complying with these terms may be rejected and returned to you.

Our Returns Address
If you have been asked to return an item, please send it back to the following address:
Returns Department
Hard To Find Records
66 Rea Street South
Birmingham
B5 6LB

Damaged Or Defective Goods
If goods arrive in a damaged or defective condition you must notify us within 7 days of the delivery. If the goods are damaged in transit, please repack the items exactly as they were on arrival and contact us. Do not move the items to another address. If the goods are moved from the delivery address this can invalidate your shipping insurance.
Provided both our terms and the courier’s terms have been adhered to, the goods will be either exchanged, refunded or store credit will be applied.

Undelivered Parcels
Should your parcel does come back to us undelivered we will notify by email where possible. We will then keep hold of the parcel(s) for at least two weeks before the items are returned to stock. In cases where the items are returned to stock, we will apply store credit to the value of the goods.
If you require reshipment of your parcel(s) we may request you pay additional shipping fees. This is decided on a case by case basis.
With regards to international shipments, if your order comes back as undelivered for any reason, you may be required to cover the original shipment charge, the courier’s return charge and the reshipment charge if you want us to send it again. This is decided on a case by case basis.
Large undelivered orders may be returned to stock immediately but you will be notified.

Your Legal Requirements
We would like to politely remind our customers, there is a legal requirement for the customer to take a reasonable duty of care with regards to the goods while in their possession. (Please see section below for our definition of reasonable duty of care)

Reasonable Duty Of Care (Our Definition)
Our definition of a reasonable duty of care is returning an item in the same way that it was delivered (including manuals, accessories, free gifts and any other items relating to the unit in question). We also expect the return to be free from damage (this does not include damage reported before return) or defects caused by any third party (i.e. not Hard To Find Records or the manufacturer).