Payments Methods Accepted:
Visa, Mastercard, American Express, Discover, JCB, Solo, Switch, Maestro, Delta, Diners Club, Connect, Electron, Cash (UKP), Cash (USD)

Shipping Methods & Cost:
1 Record shipped to UK (Estimated 1-3 working days delivery) - £1.99
2 or more Records shipped to UK (Estimated 1-3 working days delivery) - £2.99
1 Record shipped to Europe (Estimated 4-6 working days delivery) - £2.99
2 - 10 Records shipped to Europe (Estimated 4-6 working days delivery) - £3.99
1st Record shipped Worldwide (Estimated 4-7 working days delivery) - £4.48
Additional Records shipped to Worldwide(Estimated 4-7 working days delivery) please add £1.49 per record

CONTACT DETAILS

Hard to Find Records is a Limited Company registered in England and Wales under number 3160052.
Our Registered Office is:
Vinyl House
10 Upper Gough Street
Birmingham
B1 1JG

VINYL RECORDS & CD'S

Due to the nature of second hand records some items may contain wear, such as surface scratches or less than brand new covers. However, this should not affect the playability of the record. All vinyl records are a mixture of new and second-hand and are fully guaranteed.

ORDERS

We make every effort to ensure the vinyl records and hardware products we supply are of the highest quality, reach you in good condition, and are delivered promptly.

VIDEO'S & DVD'S

All video cassettes are in PAL format unless otherwise stated. DVD's are multi-region unless otherwise stated. Please ensure that your video/DVD player will support these formats before ordering.

PRICES

We reserve the right to amend our prices without prior notice. All customers with outstanding orders will be notified of any change in prices before their order is charged and despatched. All orders are accepted subject to availability of stock at the time of picking the order. Prices are correct at the time of publication or upload to our website. We are not obliged to supply goods to you until we have confirmed acceptance of your order.
The confirmation email you may receive does not constitute order confirmation.

PURCHASING FROM US

We are unable to process your order until your payment method has been received, credit / debit / charge card has been authorised or proof of address accepted. By submitting your order, you are offering to buy the goods, and allowing us to use your personal details for the purposes of supplying those goods (including passing your personal details onto couriers and other subcontractors). Personal details can be removed from our system by written request. We never debit your credit / debit / charge card for items not in stock, and your card is only charged when your order is ready for despatch. No items or title of the goods shall pass from HTFR to the customer until payment has been received in full.
Please note we DO NOT reserve any items at any time as it is unfair to other customers.

AVAILABILITY OF GOODS

All orders and special offers are subject to availability of stock at the time of picking your order. We stock over 100,000 items and it is very difficult to keep every item in stock at all times. We are sometimes dependent on our own suppliers to deliver stock to us.
We will always try to inform you if an item is not in stock at the time of ordering. When we receive your order we will ship everything that is in stock, any items that are not in stock at the time of picking will be dealt with as per Section 11.

CREDIT / DEBIT / CHARGE CARDS

Credit, debit and charge cards are accepted without surcharge. However, we reserve the right to deliver only to the cardholders billing address. Orders sent to a non card registered address are sent at the customers liability. If requesting an alternative delivery address please state this on your order, along with your card registered address. We will not ship any orders to university addresses. You may be asked to provide us with proof of your address at anytime. If you refuse to provide us with this evidence, your order may be cancelled. This is designed to protect ALL our customers against credit card fraud.
If you are using a credit card not belonging to yourself, you must give the cardholder's full name and address. We will then contact the cardholder to obtain approval. The use of stolen credit cards will result in international police notification and court action in all cases.

CHEQUES

Personal or business cheques are welcomed but clearance is required prior to order shipping. This can take up to 10 working days from when we receive the cheque. Please note we only accept UK cheques. Items cannot be reserved whilst waiting for cheque clearance. If the item ordered is in limited supply, please include alternative items when ordering so that we can easily substitute your first choice to avoid any disappointment. IMPORTANT: Please ensure that you have written your full name and address on the back of the cheque together with your customer id number (if applicable).

BANKERS DRAFTS, BUILDING SOCIETY CHEQUES, POSTAL ORDERS & DIRECT MONEY TRANSFERS, PAYPAL

The above payment methods are acceptable and should clear immediately upon receipt. You may also transfer funds (or pay cash) directly into our bank account. Alternatively please speak to our Sales Department to obtain further details.

SHIPPING

All records are mailed in strong cardboard envelopes and are sent by recorded delivery where possible. All other orders are shipped in appropriate strong packaging. Orders are computer tracked with barcodes and can be followed up at any time by contacting us. Orders shipped by UPS can be tracked on our website using your customer ID number. We advise you to ensure somebody is present at the delivery address since all items require a signature upon delivery. Once goods are delivered and signed for they become your responsibility. Orders sent to a non card registered address are sent at the customers liability.

SHIPPING TIMES

Our orders are shipped and handled by third party couriers, therefore all delivery dates and times given are only estimates. We endeavour to get your order to you within the estimated delivery time, however, on rare occassions the delivery may be delayed, we CANNOT be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.
Orders being shipped to remote locations may, on rare occassions, be slightly delayed by the courier / postal service.

SHIPPING CHARGES

Charges will be calculated on our website for online orders or quoted by telephone when ordering by traditional mail order.
If your order is returned to us undelivered due to your own fault you will be responsible for re-shipping charges.

UK CUSTOMERS

If your goods do not arrive within 7 days of despatch, first call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details. Normal delivery time after dispatch is approximately 2 to 7 days. Please note that we will not ship any orders to university addresses.
Unfortunately parcels can not be declared lost in post until 21 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal service have confirmed that your parcel has been lost/damaged.

OVERSEAS CUSTOMERS

If your goods do not arrive within 28 days of despatch, first contact us to confirm shipping of your order and all delivery details are correct. Unfortunately parcels can not be declared lost in post until 28 working days have elapsed from the shipping date. We therefore cannot replace your order until the courier or postal service have confirmed that your parcel has been lost/damaged.

IMPORT DUTY & TAXES

It is your responsibility as the customer to pay all applicable customs fees and taxes for your country. If you refuse to pay these charges then your order may be abandoned and you will lose your goods as well as your money. These taxes are only applicable for non UK and non European Union countries.

CANCELLATIONS

You may cancel any order before it has been shipped. Once shipped it is complete and cannot be cancelled. If you cancel an order by email you must wait to receive a confirmation of the cancellation. Your order IS NOT cancelled until you receive this. The ideal way to cancel your order is by telephone as orders can be cancelled instantly.


Return Policy:
VINYL & CD'S

In addition to your statutory rights we will allow you to return within 10 days of receipt of your order any VINYL record(s) purchased from us for an exchange or credit note with no questions asked.
Please refer to the exceptions section which outlines exemptions to your rights.

VINYL RETURNS PROCEDURE

It is essential that your order be returned in the original manufacturers packaging complete with any accessories, manuals or other documentation and, returned by the same method it was dispatched and to ensure adequate shipping insurance cover. PLEASE NOTE: Vinyl returns DO NOT require a returns number.
Any return not complying with these terms will be rejected.

RETURNS ADDRESS
Please mark the package as follows:

RETURNS DEPARTMENT
Hard To Find Records
Vinyl House
10 Upper Gough Street
Birmingham
B1 1JG

Please also include a covering letter explaining the reason for return and your requirements. There is no need to return the whole order if only one item is incorrect or faulty.

YOUR LEGAL REQUIREMENTS

We would remind you that once you have notified us of your desire to return an order there is a legal requirement for you to take good care of the goods. You must also return the goods to us at your cost to our returns department and we advise you to ensure the goods are adequately packaged and insured during their return journey.

EXCEPTIONS
1) Please note your right to cancel for a refund does not apply to Computer Software, Video / DVD or Audio recordings (including vinyl and cd's) that have been unsealed by the consumer.
However you do have the right to cancel any order before it has been shipped.

Backorder Policy:
If an item is out of stock and a credit / debit / charge card has been used to place the order, we will automatically make you a back order. If the goods return into stock within 12 weeks they will be sent straight out with no additional shipping charges, only a handling/backorder charge. However after the 12 week period we will notify you by email when the goods return to stock. You must then re order the goods by placing a fresh order. You may cancel your back order at any time at no cost and with no penalty by contacting us via phone or email. As with all orders you will only be charged when items are ready to be despatched to you.

Please note that if you do not cancel your back orders, they remain an on-going order with us. When cancelling a back order with us please make sure you receive confirmation from us that it is cancelled.

All back orders will be despatched to the card registered address for security reasons and will be shipped to you via a Silver / Gold delivery method.

Customers who haven't paid by credit / debit / charge card will be notified by email when the item(s) become available again so they may place a fresh order for the item(s) if they wish to do so. This email notification service is FREE and there is no obligation to purchase the item(s).

We DO NOT reserve stock due to being unfair to other customers.

Grading:
Due to the nature of second hand records some items may contain wear, such as surface scratches or less than brand new covers. However, this should not affect the playability of the record. All vinyl records are a mixture of new and second-hand and are fully guaranteed.