New Seller Q & A
Q: I sold a record 6 days ago. The buyer is paying via PayPal. I have not heard a peep from him. How long must one reasonably expect to wait before canceling the transaction?
A: How long you wait before you cancel an order is totally up to you. Most sellers usually wait a few days, and then send a follow up email (outside of the MusicStack system) asking the buyer if they are still interested. Then if they still don't hear anything from them in a few days, they cancel the order.
Q: Can a buyer leave a negative comment/feedback on a canceled order?
A: No. Feedback/comments can only be left on orders that are completed and marked SHIPPED.
Q: I am about to cancel an order because of non payment after 17 days. Is there anything specific I need to do to ensure I do not get charged a commission?
A: Nothing needs to be done by you. Commission fees are only charged when you have completed an order and have marked the order as SHIPPED.
Q: Do not get a "non availability" marked against me when I cancel an order due to non-payment from a buyer?
A: No. You only get a non-available mark against your account/statistics when you don't have an item in stock and tell the customer the order isn't available. None paying customer have no effect on your seller statistics.
The Seller's Guide to MusicStack